When I first went to Mike, I had long hair that was drab. Mike took off several inches, styled it, and it took years off my looks. Fast forward to just six months later, nearly 50% of my hair fell out. My luscious, thick hair was now abraded, limp, dull, and sporting more noticeable gray hair (I assume because there was less brown hair to camouflage it.) Anyway, Mike was VERY . . . so many things: compassionate, direct, helpful to name a few. I honestly felt like he genuinely cared for the health of my hair. With this being my first experience with hair loss, I was devastated. I felt hope that Mike would do/suggest everything he could to begin restoring my self-confidence. Now, after a few more months, my hair is growing back. This is exciting because I resorted to wearing wigs because I was unsure how much would continue to fall … I’ve encountered. When I first went to Mike, I had long hair that was drab. Mike took off several inches, styled it, and it took years off my looks. Fast forward to just six months later, nearly 50% of my hair fell out. My luscious, thick hair was now abraded, limp, dull, and sporting more noticeable gray hair (I assume because there was less brown hair to camouflage it.) Anyway, Mike was VERY . . . so many things: compassionate, direct, helpful to name a few. I honestly felt like he genuinely cared for the health of my hair. With this being my first experience with hair loss, I was devastated. I felt hope that Mike would do/suggest everything he could to begin restoring my self-confidence. Now, after a few more months, my hair is growing back. This is exciting because I resorted to wearing wigs because I was unsure how much would continue to fall out and I wanted to do it at a time that people in my life would simply think I had a wondrous visit to the hair salon. Luckily I pulled it off. But, I did go to a wondrous salon and I will be back once there is something to work with under that wig. It’ll be awhile though. Thanks Mike, and Irma too! – Raechel